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How do I get started with Medicasimple?
First, we need to get the data from your existing program. A member of our team will assist you throughout the process. You can start right away after training. The first week after migration, we provide training for advanced use
How can I switch to Medicasimple?
After deciding to switch to Medicasimple, you can start using the Smart Clinic Management system within an average of 1 week, or even within 2 days if you don't have a data process.
Can I switch to Medicasimple while my clinic is in operation?
Of course. We mostly carry out in-clinic system transitions while the clinic is actively operating. Our support team will ensure you have a smooth and stress-free transition.
Will my team receive training?
After approximately 2 hours of training, you and your team can start using Medicasimple. Our support team has successfully facilitated the system integration of over 700 clinics.
*Clinics with 15+ employees may require multiple training sessions.
Which patient data can I transfer with Medicasimple?
Almost all data; patient details, appointments, treatment plans, SMS communication history, payments, current accounts, and doctor's fees.
Who will assist with the Medicasimple setup and training?
Our team will guide you personally throughout the entire process. Additionally, our knowledge base contains over 200 articles and videos for your benefit.
Can I try Medicasimple before making a final decision?
Of course. When you contact us via GSM +90 506 721 41 27, email at partner@medicasimple.com, WhatsApp, or the chat panel at the bottom right, we will create a demo account for you to see how Medicasimple works.
Who should I ask my questions about Medicasimple to?
You can always reach our support team via in-app chat, e-mail and phone. We provide active responses 24/7 through the in-app chat panel.
Who will train my new staff?
Since Medicasimple is easy to use, usually someone from your clinic can easily teach the new staff how to use the system. In addition to helpful articles and videos, our support team will of course contribute to the training of your new staff.
Are there any situations where I can't access the Medicasimple software?
This is highly unlikely. We commit to a high accessibility rate of 99.5%. If Medicasimple access is ever unavailable, it would be for a very short duration and almost unnoticeable. Our infrastructure is built on several servers that automatically expand under extra load and become functional again within 2 seconds if one of the elements becomes inoperative.
What happens if my clinic's internet goes down?
Since Medicasimple operates on a very low bandwidth, you can continue using Medicasimple via mobile internet connection through tethering or hotspot from your phone.
Does it work on Apple Macbook and iPads?
Yes, Medicasimple works on all devices with an internet connection. Mobile applications are also available in iOS and Android app stores.
Do I need to backup my data?
No, you don't need to take any action or worry about data backup, as Medicasimple automatically backs up your data daily.
What is included in the subscription fee?
All features, updates, daily backups, storage space, in-app and phone support, unlimited non-doctor users.The only additional costs are the very low fees for SMS and E-invoice sending.
Do I have to pay for every computer device in my clinic?
No, Medicasimple charges a monthly fee per doctor for whom appointments are made.
Do I have to pay for support?
You can consider Medicasimple as a success partner for your clinic. We share all our knowledge without any extra charge, not only regarding our Smart Clinic Management System, Medicasimple.
Do I have to pay the full subscription fee for part-time doctors?
We apply a part-time fee for doctors who work a maximum of 2 days a week.
If a new assistant joins my team, do I have to make an additional payment?
You can register all your staff in the application for free, except for doctors. You can create an unlimited number of users.
Who owns the patient data?
While the patient data belongs to you and you always have control over it, we store it separately, securely, and encrypted. If you decide to terminate our services, you can retrieve your data from our system. Your existing data will be automatically deleted from our system without any possibility of recovery 2 months after you stop using our Smart Clinic Management System.
Does Medicasimple use my clinic data?
Our team analyzes your data to better understand and improve our software. For example, when a new feature is created in the application, we perform data analyses to determine which parts of the feature are being used efficiently and which parts need improvement.These data are anonymous and not associated with any patients.
How secure is my data with the Smart Clinic Management System?
We serve you with the latest technologies and continuously monitor for potential security vulnerabilities. Accordingly, we take all necessary precautions to keep your data safe.
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