According to research, 51.3% of the factors influencing patients' decisions in healthcare are convenience and accessibility.
Bu nedenle, sağlık çalışanlarının hasta randevu planlaması ve takibi söz konusu olduğunda yukarıdaki tabloda listelenen temel faktörlere odaklanmaları gerekmektedir.
Günümüzde birçok diş kliniği hala hastaların randevu almak için telefon etmelerini istemektedir. Bu durum hastaların bir sonraki randevularını alma konusunda isteksiz davranmalarına yol açabilir. Ayrıca, telefon görüşmeleri personelinizin zamanını verimsiz harcamasına neden olabilir.
Fortunately, Medicasimple is here to handle your clinic’s online appointment scheduling!
Hastalar randevu alırken genellikle en kolay seçeneği arıyor. Bir ankete göre, randevu saatlerini ve tarihlerini çevrimiçi olarak değiştirme veya iptal etme seçeneklerine sahip olmanın önemi 2016'da %55 iken 2019'da %68'e yükselmiştir.
By offering an online booking option, you give patients the flexibility to choose the best treatment time that suits them. Some people prefer to book appointments online, and if you don’t offer this option, you might lose potential patients. Moreover, if your staff is struggling to keep up with calls during peak times, using an online appointment system can also be an excellent solution for simplifying appointment management.
People who work during the day may not find time to call for an appointment during business hours. Online booking allows patients to schedule appointments even when your clinic is closed. The last thing you want is for a patient to find you online but be unable to book an appointment because they can't reach your clinic.
Online appointment scheduling helps fill gaps in your schedule. Patients can easily see available slots if last-minute cancellations or changes occur. This is crucial because patients who wait over a month for an appointment are more likely to cancel it.
If appointments can only be booked by phone, your staff likely spends most of the day answering calls. According to a survey, 24.8% of healthcare staff spend 5-9 hours a week answering calls from patients.
Delegating this task to a cloud-based clinic management system gives your staff more time to focus on other duties. For instance, they should have the time to assist a patient in the waiting room if they have a question.
Online booking can increase patient satisfaction even before they visit your clinic. Recently, it was found that work hours and being put on hold when booking an appointment frustrated 56.1% of patients. A cloud-based system can solve this problem for you.
Randevu almak hastalarınız için bir güçlük olmamalıdır. Çevrimiçi rezervasyon, programlarına uygun bir zaman seçmelerine olanak tanıyarak gün içinde arayamayanlar için süreci kolaylaştırır.
Visit our website to learn more about Medicasimple. When you switch to online booking, you’ll notice an increase in productivity and revenue.
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