The top priority for dental clinics is to provide an excellent patient experience. Patient experience encompasses ensuring that all processes, from appointment scheduling to treatment planning, billing, and post-appointment follow-up, run smoothly and efficiently. Being a great dentist alone is not enough. The healthcare service you provide does not only involve successful treatment; it also requires monitoring the treatment process by following up with your patient before, during, and after their appointment. In your dental clinic, just as you offer customer service to your patients, you would expect the developers of the clinic management software you use to provide a similar level of service to you. Let’s take a brief look at the history of customer service.
Since the introduction of the famous Interactive Voice Response (IVR) system in the 1970s, customer service has evolved with the support of technology. Around the same time, Call Centres emerged, offering companies the opportunity to increase their customer capacity. As customer capacity grew, efforts were made to ensure that the quality of service provided to each customer did not decline. Sam Walton, the founder of Wal-Mart, popularised the idea that "every customer is important," a principle that became widespread in the business world. At Medicasimple, we continue this ethos in the healthcare field, believing that every patient is important.
In the 1990s, as the internet became more widespread globally, technological advancements like email, instant messaging, and chat rapidly entered our lives. Industry giants like Microsoft, Oracle, and Salesforce introduced cloud-based solutions to other companies through their customer service software. Chat, virtual assistants, and other customer service applications began offering companies countless ways to quickly resolve customer issues. Medicasimple was developed as a product of just such technology, providing cloud-based solutions for dentists.
According to a recent Accenture survey of companies, 90% of leaders state that customer experience is crucial to their company’s success and strategic priorities. Providing an excellent customer experience requires not only offering the best digital solutions but also creating a personalised, holistic experience and building lasting relationships. Additionally, companies need to focus on their employees, ensuring they are engaged and able to offer better support to customers. To deliver good customer service, companies must invest in both their operations and their staff.
These principles are also relevant for dental clinics and dentists. Placing customer service—or patient satisfaction—at the centre of your clinic and earning patient loyalty is crucial for the growth of your practice. But what does customer service from the software companies that work with dental clinics mean for dentists?
The cloud-based dental clinic management software Medicasimple has developed the best model for serving its partners. Medicasimple ensures that its partners can access their clinic data and continue to receive software updates anytime, anywhere, as long as there is internet access. Because the program is accessible from anywhere and at any time, you can quickly request a solution if an issue arises.
This is where Medicasimple experts step in! Because our specialists can view your issues in real-time, they will begin addressing the problem even before you submit a request. The Medicasimple team will handle the situation before it causes any disruption to your clinic’s operations. We help our partners with busy clinics quickly so that patient experience is not negatively impacted.
Speaking of speed, our support team answers the phone within 1 minute and resolves your issue definitively within 1 hour. We measure these times because we understand how important quick solutions are for our partners. Dental clinics that do not use cloud-based management software face the disadvantage of not being able to reach us at any time. When customers contact us during business hours, they know we will provide a solution without interrupting their treatments or patient flow, which is why they prefer the cloud-based software Medicasimple.
Imagine a dental software company that keeps you on hold for hours, saying “Please hold the line…” This is what clinics that do not use a cloud-based dental clinic management program experience. These clinics rely on the availability of technical staff and must wait for a solution to be provided during business hours, which can disrupt their workflow. You wouldn’t want to turn away a patient due to a system issue, would you? That’s why we provide solutions as quickly as possible to prevent these problems.
At Medicasimple, we strive to offer our partners the best service so that they can experience the best of cloud-based software and enhance their clinic's success. You can reach us via phone, the in-program chat, or find answers to all your questions through our information centre. By offering multiple support options, we ensure you can choose what works best for you. We believe that software is only as good as the value its users derive from it, which is why we continue to develop Medicasimple specifically for dentists.
