Communication & Automation

Stop playing phone tag with your patients

Replace manual confirmation calls with automated SMS and WhatsApp reminders. Let patients confirm their own appointments with a link, track recall easily, and keep your communication logs connected to the actual diary.

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The practice management platform behind 1,300+ healthcare clinics

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

Put follow-ups on autopilot

Send appointment reminders, confirmation prompts, recall messages, and post-visit surveys automatically. Stop building call lists from scratch every morning.

Clear the front desk bottleneck

Let the system handle routine confirmations so your reception team can focus on the patients standing in front of them.

See who confirmed at a glance

When patients click the confirmation link, the diary updates instantly. Your team knows exactly which appointments are locked in and which need a phone call.

End the 'Did we tell them?' debate

Track every SMS, WhatsApp, email, and call log inside the patient profile. Never guess if a reminder or post-op instruction was actually sent.

Problem

Manual communication creates empty chairs

When confirmations, recall, and follow-up depend on memory, sticky notes, or personal channels, teams lose time and managers lose visibility.

The morning reminder marathon

Your reception team spends the first two hours of the day leaving voicemails, while the diary remains full of unconfirmed appointments.

Missed recalls are easy to forget

When recall relies on spreadsheets and sticky notes, patients who need follow-up care slip through the cracks and never return.

The 'Did we tell them?' argument

When messages live on personal phones or disconnected platforms, clinic managers have zero visibility into what patients were actually told.

How it works

From setup to total communication visibility.

Set your rules once. Send reminders and recall messages automatically, and keep delivery status, patient replies, and next steps visible to the entire team.

TeamSystemPatientManager

🧩

Team

Select the event and template

Choose templates for appointments, birthdays, surveys, or recall, and flip them active.

🔌

Setup

Verify channel setup

The system checks your provider setup and patient opt-in preferences before sending anything via SMS, email, or WhatsApp.

💬

Message

Automate the send

Reminders, confirmations, and recall messages are dispatched exactly when they should be.

✅

Patient

Patient clicks confirm

The patient taps the confirmation link. The diary updates automatically to reflect the new status.

📋

Manager

Logs update instantly

Every automated message, SMS, WhatsApp, and call note is logged in the patient profile.

🔎

Workflow check

Clear next steps

Your team knows exactly who needs a manual phone call and who is ready for their appointment.

template active state checked

provider setup verified

patient preference allowed

recall timing ready

confirmation status visible

Follow-up visible · Make patient communication a clear, visible team workflow.

Communication features

Bring reminders, confirmations, and recall into one visible layer

Tie patient messages directly to the diary, respect their opt-in preferences, and keep everything visible so your staff only has to handle the exceptions.

Reminder workflow

confirmation link

Include a confirmation link in your SMS reminders. When patients reply, the diary updates automatically.

Today reminders

Active

09:30 check-upconfirmed

11:00 implant reviewpending

14:15 hygienesent

Status return

Patient taps Yes

The appointment status reflects in the system and patient overview.

Team sees exceptions

Unconfirmed visits stay visible for manual follow-up.

Channels

SMS, Email & WhatsApp

Support multiple communication channels where your provider setup is configured.

Segments

Bulk SMS Segments

Filter your patient list and send targeted bulk SMS campaigns in batches of up to 1,000.

Logs

Communication Logs

Communication records log calls, SMS, WhatsApp, and email so managers see who contacted whom and when.

Setup

Setup Health

Check active templates, provider settings, and patient communication preferences in one place.

Recall and follow-up

Automate recall based on treatment history, and schedule SMS reminders to hit exactly when the patient is due.

Recall timing

Review

Treatment-based recall

Follow-up can be created from care activity instead of memory.

SMS before due date

Reminder timing supports earlier patient re-engagement.

Communication record

Logged

SMSsent

WhatsAppvisible

Call noteattached

01Automation

Set your rules and walk away

Trigger SMS or WhatsApp messages based on specific clinic events. Send reminders before appointments and surveys after they leave, all without manual intervention.

02Confirmation

See who confirmed

When a patient clicks the confirmation link, the diary updates instantly. Your reception team knows exactly who still needs a manual phone call.

03Recall

Keep recalls in the workflow

Use treatment-based automation to remind patients when they are due for follow-up. Include a direct online booking link right in the message.

04Message Logs

A single, clear communication history

Open any patient profile to see a complete log of SMS, WhatsApp, email, and call records. Stop guessing if a post-op instruction was actually delivered.

Get started

Ready to stop making manual confirmation calls?

Let Medicasimple handle your routine reminders, confirmations, and recall. Give your front desk their morning back.

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Configured templatesFull communication history

Operational wins

What you get

Trigger SMS and WhatsApp messages from configured appointment workflows

Reflect confirmation status when patients click Confirm

View complete communication logs inside the patient profile

Respect patient communication preferences and SMS opt-out rules

FAQ

Communication

Quick answers about dental communication software, reminders, confirmations, recall, channel setup, and patient communication records.

Is this only for appointment reminders?

No. It handles confirmations, recall messages, birthdays, post-care instructions, and patient satisfaction surveys.

Do patients actually click the confirmation link?

Yes. When they click the link in their SMS or WhatsApp message, the appointment status updates in the diary automatically.

Can we send bulk messages for a marketing campaign?

Yes. You can filter your patient list and send bulk SMS messages in batches of up to 1,000 patients at a time.

FAQ

Workflow

Does it support WhatsApp?

Yes. Medicasimple supports WhatsApp for automated communication and logs those messages in the patient profile.

Do recall messages actually work?

Yes, especially when tied to treatment history. Medicasimple tracks when patients are due for follow-up and automates the outreach.

Can I see exactly what was sent to a patient?

Absolutely. Every patient profile contains a complete communication log showing SMS, WhatsApp, emails, and manual call notes.

FAQ

Setup

What if a patient opts out of SMS?

The system respects patient preferences. If a patient opts out of SMS, automated text messages will not be sent to them.

Related Features

Book a demo to see how automated reminders, WhatsApp integrations, and clear communication logs can give your front desk their time back.

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